Shipping & Delivery

Atera offers complimentary standard delivery on all orders within Türkiye. Free shipping is automatically applied at checkout.

Order Processing

• Orders are prepared and shipped within 1–2 business days after payment is verified.
  
  
• Orders are shipped Monday through Friday. Weekends and Turkish public holidays are not included in delivery times.
  
  
• Your order will be shipped via DHL E-commerce, a trusted delivery service.
  
  

Delivery Time

• Orders typically arrive within 2–7 business days after dispatch.
  
  
• Delivery times may vary depending on your location.
  
  

Shipping Liability

• Atera / Maden Dış Ticaret Metin Maden is not responsible for items lost or damaged during shipping.
  
  
• If your order arrives damaged, please contact the carrier directly to file a claim.
  
  
• Retain all packaging and damaged items until your claim is resolved.
  
  

Customer Support

• For any questions regarding your order, please contact us at info@ateralab.com.
  
  
• We are happy to assist with tracking, shipping questions, and general inquiries.
  
  

Returns & Policies

• Detailed information on returns can be found in our Return Policy.
  
  
• The Shipping & Return Policy is an integral part of Atera’s General Terms and Conditions. By placing an order, you agree to these terms.
  
  
• Please read the Legal Notice carefully before purchasing.